• How do I know if my backups are running correctly?
You will receive a confirmation email after each backup. If you do not receive a confirmation email, or if the email does not show successful completion, then you may have a problem. If your email shows no files backed up, this may be normal if no data has changed since your previous backup.

• Why did I receive an e-mail stating that my backup was successful, but no files were backed up?
If the backup set is configured as an incremental or BitBackup, only your changes will be backed up. If nothing in the backup set has changed since the previous backup, then the backup will run successfully even though no data is backed up. The e-mail notification lets you verify that the backups are working properly and are still running on schedule.

• How can I tell which files have been backed up?
The restore screen will display the files that have been backed up. This may be viewed by date or searched by file name. Choose Restore > Restore Now to view. Then cancel when you are finished if you do not need to restore any files.

• Why are my backups running but backing up no files?
There are several things that could cause this:
- If no data has changed since the previous backup, then Incremental and BitBackups will not backup any files. This is normal.
- Make sure the correct backup set is scheduled. Each backup set has its own file selections and its own schedule, so be sure that the backup set that is scheduled has files selected for backup. You can delete backup sets that are not being used.
- If you have AutoSelect turned on, be sure that the drive or folders are selected for backup. Also make sure that the proper File Types are enabled in AutoSelect.

• Why are my backups not running as scheduled?
This could be caused by one of the following situations:
- Make sure the computer is turned on and logged into Windows at the time the backup is scheduled. Also, disable Windows Sleep Mode. (It is not necessary to log in if you are running the software as a service).
- Make sure that the software is loaded, and the red and black icon appears in the system tray at the lower-right corner of your screen. If it is not loading, verify that it is in your startup group. (If using Windows Task Scheduler to start the backup, the icon does not need to appear).

• My remote backup software has been deleted. How do I reinstall the software to use my existing account?
After reinstalling, choose Disaster Recovery rather than New Registration. You will then need your encryption key information, and it will load your account settings from our server. You do not need to restore files. (Do not choose New Registration or it will create a new account and will not be able to access the old one).

• Why can't I select mapped network drives for my backup?
This can happen when running the software in Service mode instead of Application mode. Switch to Application mode by right-clicking on the red and black icon in the system tray (lower right). Then select Uninstall Service Mode. For other options, please contact us.